Risk Analyst

Contact center setting for these roles. Direct customer contact will be a vital part of this role. Role Details: Complete 20 inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes. Provide world-class customer service through empathy during complex and escalated customer issues Analyze customer informat…