SAP Helpdesk Support Engineer

Introduction The SAP Helpdesk Support Agent provides first-line and second-line support to business users across the SAP environment. The role acts as the primary point of contact for SAP incidents, IT service requests, user administration requests and operational support queries. The agent manages tickets through as a service desk ticketing system, ensures service levels are achieved, coordinates escalations, maintains accurate documentation and supports continuous improvement of SAP support s…